Shipping & Returns

Shipping Policy On Standard Items

On all of our smaller items that are in stock, we will normally post these out within 3 working days. We then send these out on a 48hr delivery service.

These will be posted using one of our trusted couriers and will be sent using a tracked system so that you will know when this is arriving. 

For your peace of mind, we can also offer a fully insured courier service. 

Shipping Policy On Large Bulky Items

 Our larger stock items will be sent out within 3 to 4 day depending on when we can arrange for a courier to collect. We then send these out on a 48hr delivery service.

 

We sent all our items using one of our trusted courier's services, using a tracked system so that you will know when this is arriving. 

For your peace of mind, we can also offer a fully insured courier service. 

for each item, we send we can advise you when it will arrive

Shipping Policy On Bespoke Items

We will advise you on our best estimate of lead times for delivery on bespoke items and particular items that we will source especially for you needs when before you pay for the item. 

 Returns Policy On Standard Items

Please advise us before returning an item via the contact form on the bottom of this page.

 

You can use this form to tell us that you wish to return an item up to 14 days from the day you received the item, after 14 days it would be at our discretion.

We can only refund items returned to us in an unused condition or the same condition that it was advertised and sold to you.


The item must then be sent back to us with a tracked and fully insured courier within the 14 days of you receiving the item us that you are returning it.

The cost of sending any item back to us is non-refundable unless agreed by Waney Edge Timbers in advance.

If you receive a product that is damaged, then please let us know on the day that you receive the item so that we can rectify this.

All refunds will be refunded back to the original method of payment, within 7 days of the arrival of the item to us, as long as it is in the condition as stated above.
In most circumstances, we will charge a 15% restocking fee for all of our standard items. These are items that are not cut to size or bespoke in any way.

 Returns Policy On Bulky Or Bespoke Items

The item must then be sent back to us with a tracked and fully insured courier within the 14 days of you receiving the item us that you are returning it.

The cost of sending any item back to us is non-refundable unless agreed by Waney Edge Timbers in advance.

If you receive a product that is damaged, then please let us know on the day that you receive the item so that we can rectify this.

 

 

Refunds will only be refunded back to the original method of payment. This will normally be within 7 days of the arrival of the item to us, as long as it is in the condition as stated above.

 

Because of the high cost involved in posting large bulky items In most circumstances, we will charge a 30% restocking fee. 

On bespoke items and timber that is cut to size from large slabs, there will also be a 30% restocking fee to cover any losses involved.

 

 Use this for to get in touch with us regarding deliveries and returns

FAQ

Tickham Lane, Lynsted

Sittingbourne. Kent

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